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14830 124 Ave. Edmonton, AB
780.451.2311 |

Returns Policy

Returns PolicypuppySeptember 27, 2019September 27, 2019

Your satisfaction is important to us. Here are the general guidelines for returning goods to EWEL:

  • Resalable items may be returned within 30 days of purchase.
  • All returned product must be in original purchase condition and in original undamaged packaging.
  • Special order (made‐to‐order or non‐stock) items are non‐returnable.
  • All returns must be accompanied with proof of purchase.
  • All returns are subject to Management inspection & approval before credit will be issued.
RETURN MATERIAL AUTHORIZATIONS
  • Return shipments to EWEL must have a Return Materials Authorization (RMA) issued by EWEL.
  • Return shipments without an RMA may be refused.
  • Once a return is approved and RMA is issued, the product(s) must be returned within 30 days.
  • Please do not return product directly to a manufacturer unless specifically instructed to do so.
RESTOCKING FEES

Returns in any of the following conditions may be subject to a minimum 25% restocking fee:

  • Product that has been opened or damaged packaging.
  • Product not in original purchase condition.
  • Exceptional/large quantities of any one item.
  • Large stock returns without pre‐approval or without proof of purchase.
  • Items purchased more than 30 days ago.
REFUNDS
  • A confirmation of goods returned to EWEL will be emailed within two business days of receipt of goods.
  • Allow 5 business days for credit notes to be processed.
  • If you have not received receipt notification within 3 business days of shipment to our facility, please contact EWEL by phone or by email at .
  • Cash sales will be refunded with a payment method determined by EWEL. EWEL operates with limited cash on hand and cannot guarantee cash will be provided if the purchase was originally made with cash.
SALE ITEMS
  • Clearance or sale priced items are final sale and are not returnable.
EXCHANGES
  • Defective or damaged items will be replaced or credited at EWEL’s discretion.
  • Some items may require manufacturer’s approval before a credit can be issued.
FREIGHT COST
  • Return freight costs are the customer’s responsibility unless otherwise approved by Management.
  • Return shipments without an RMA may be refused (see Return Material Authorizations above).
  • RMA number must be clearly marked on all packages and on the return waybill.
CLAIMS
  • It is the customer’s responsibility to be present at the point of delivery and to inspect all materials for damage prior to signing a waybill.
  • Claims for materials damaged by third party freight carriers are the customer’s responsibility.
  • Claims must be initiated within 5 business days of receipt of product.

If you have any questions regarding your return, please contact us at

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EWELEWEL

EWEL is an Edmonton operated electrical wholesaler serving residential, commercial, institutional, and industrial sectors.

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EWEL Electrical Wholesalers Edmonton
14830 124 Avenue Edmonton, AB, T5L 3B3

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Phone: 780.451.2311
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